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Guest Relations Manager

OVERVIEW/BASIC FUNCTION:
Responsible for the management of all aspects of the Front Desk functions, Concierge,Guest Relations, Childrens' Services, and PBX in accordance with resort standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Ensures the highest quality of guest service to all guests. Must have a flexible schedule.
QUALIFICATIONS:
Experience: Minimum three years' experience as a Front Operations/Guest Relations Manager preferably in a luxury or ultra-luxury hotel.
Education: High school diploma; college graduate preferred.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Ability to provide legible communication and demonstrate strong verbal communication skills; ability to accurately compute mathematical calculations; familiarity with yield management and cost controls; ability to enforce hotel's standards, policies and procedures with Front Office staff; abilit

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