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Night Audit Supervisor

OVERVIEW/BASIC FUNCTION:
The Night Auditor is responsible for the auditing of all guest charges and postings & correcting work as required. The Night Auditor reconciles daily hotel sales activity and closes all accounts in preparation for the new day. All transactions & information must be processed and formatted into daily reports and distributed as the Morning Reports. The Night Auditor is responsible to Check-in/check-out hotel guests courteously and efficiently & meet all guest needs: will provide information and assistance to guests and visitors as needed. The Night Auditor is responsible to keep the property safe & secured and to manage the property from 11pm to 7am.
RESPONSIBILITIES:
Ensure that guest & Night Audit standards are maintained at a superior level on a daily basis. Anticipate guests' needs, respond promptly and acknowledge all guests & maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge of: Hotel features/services, hours of operation, room types, numbers, layout, d??cor, appointments and location, room rates, special packages and promotions. Daily house count and expected arrivals/departures, guest roomavailability status & daily group activities.
Pick up, count and maintain bank. Secure bank at all times.
Read the log book daily, and record all pertinent information in the log book.
Process currency exchange and payments to guest accounts.
Process adjustments, rebates, paid outs and credits as required.
Operate P.M.S. (Property Management System) and maintain security of system. Verify and makes corrections to the Room Rate Report.
Post and audit Banquet charges. Adjust outside Vendor activity. Reconcile telephone Verify that all checks are closed and close and logs any open check in the P.O.S. (Point of Sale) system. Prints Food & Beverage end of day reports.
Audit Food & Beverage cashier's work and correct discrepancies.Audit Rooms Cashier's work and correct discrepancies. Audit all miscellaneous charges. (Banquets, Bars etc.)
Verifies package postings on house accounts.
Input all sales figures into the P.M.S. and balance all accounts (Property Management System). Run Room & Tax verifying that all room rates posted. Verify Cashier's Report to drop log and paperwork. Record room statistics.
Close P.O.S. after all work is balanced. Run end of day program and close day. Check that interfaces are up and running. Run daily Flash Reports and distribute accordingly. Run morning reports and backup reports and distribute accordingly. Print express check out folios and distribute. Sign out and brief relief. Review Night Audit checklist and verify that all work has been completed. Restock all printers. Fill out and deposit payment and corresponding checks. Review status of assignments and any follow-up action with on-coming Supervisor.
All other duties as required.
QUALIFICATIONS:
Experience: Minimum two years' experience in a similar capacity for a hotel/resort.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Ability to input and access information into spreadsheet software; ability to maintain concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with vendors and staff alike; ability to count

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